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Answers to the questions players ask most.
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Change your email address
Change your sign-in email from your account page with a code sent to the new address.
Account
Lost two-factor authentication
Lost your authenticator app or recovery codes? Open a ticket from the "I can't sign in" form.
Account
Recover a hacked account
If someone else got into your account or changed your email, open a ticket from the "I can't sign in" form and prove the account is yours.
Account
How refunds work
Store purchases can be refunded within 14 days if you have played under 2 hours. Copies bought on Steam are refunded through Steam.
Billing
Report a bug or crash
Bugs and crashes go to the forums, where everyone can see them, add details and find known fixes.
Game help
Steam links are permanent
Linking a Steam account to your FrostWeb account cannot be undone from your account page. Only a support ticket can look at a wrong link.
Platform links
Delete your account
Ask for your FrostWeb account to be deleted, or for a copy of your data, with a privacy ticket.
Privacy