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FrostWeb Support

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Search the help centre, or tell us what is going on and we will get back to you.

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AccountSigning in, security, two-factor, email and display name.
BillingPurchases, refunds, Steam keys and FrostWeb Premium.
Platform linksLinking Steam and Epic to your FrostWeb account.
PrivacyYour data, exports and deleting your account.
Ayndora helpCharacters, items and quests in Ayndora.
MuricaAF helpCharacters, items and quests in MuricaAF.

Popular articles

Change your email addressChange your sign-in email from your account page with a code sent to the new address.Account
Lost two-factor authenticationLost your authenticator app or recovery codes? Open a ticket from the "I can't sign in" form.Account
Recover a hacked accountIf someone else got into your account or changed your email, open a ticket from the "I can't sign in" form and prove the account is yours.Account
How refunds workStore purchases can be refunded within 14 days if you have played under 2 hours. Copies bought on Steam are refunded through Steam.Billing
Report a bug or crashBugs and crashes go to the forums, where everyone can see them, add details and find known fixes.Game help

Still need a hand?

Open a ticket and a member of the FrostWeb team will reply, usually within two days.

Contact us My tickets I can't sign in

Steam links are permanentLinking a Steam account to your FrostWeb account cannot be undone from your account page. Only a support ticket can look at a wrong link.

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