If you lost the device with your authenticator app, or your recovery codes, you will not be able to finish signing in.

  1. Use the I can't sign in form and choose Lost two-factor authentication.
  2. Enter the email address of your account. We email you a link; your ticket is created when you click it.
  3. Our team checks that the account is yours before removing two-factor authentication.

Removing two-factor authentication weakens your account's security, so it is only done after those checks, and the account's email address is always told when it happens. After you sign in again, set up two-factor authentication again and store the new recovery codes somewhere safe.