Report bugs and crashes on the FrostWeb forums, not in a support ticket.
On the forums a report is public and searchable: other players can confirm it, add details and find workarounds, and the same problem is not reported a hundred times.
Before posting, search for the problem. If someone has reported it already, add your details there.
Support tickets are for problems that are private to you: your account, purchases, or a character that is stuck for you alone.