Bought on the FrostWeb store
An order can be refunded when all of these are true:
- it was completed within the last 14 days,
- you have played the game for under 2 hours,
- no Steam key from that order has been revealed,
- it is not a subscription renewal,
- it is no more than your second refund in 12 months, and
- your account has no active sanction.
To ask for a refund, open a ticket in the Billing and refunds category and choose Refund. You do not need to type an order number: when you are signed in, your recent orders are attached to the ticket for our team.
A refund removes the game or item from your library.
If your order falls outside these rules, you can still open a billing ticket and explain what happened; our team will look at it.
Bought on Steam
Copies bought on Steam are refunded through Steam, not by FrostWeb. Request the refund from your Steam purchase history.