You set your first name, last name, date of birth and country when you create your FrostWeb account. After that you cannot change them yourself: only FrostWeb Support can.
These details decide which games and content are available to you (some are age-restricted), which store region you buy from, and who the account belongs to. Keeping them fixed protects you: it stops someone who gets into your account from changing who it belongs to, and it stops accounts being sold.
Your display name (Name#1234) is different: you can change that yourself from your account page.
How to ask for a change
- Sign in and open a ticket in the Change my name or date of birth category.
- Pick the detail, type what it should be, and tell us why (a typo when you signed up, a legal name change, you moved country).
- We reply on the ticket. Most corrections are made straight away.
We may ask for proof
For some changes we ask you to show that the new details are right, for example when a new date of birth would unlock age-restricted content, or when a name change looks like the account is changing hands. If we do, we will explain what to send and you attach it to your ticket on this site. Cover everything on the document except what we asked for. Attachments are deleted after 90 days.
Never send ID documents by email. FrostWeb Support only works through tickets on this site, and we will never ask you to email a document.
Country
Your country is your store region, so it can change only once a year. If you have moved, tell us on the ticket.